Questions and Answers
Do you ship outside of the UK?
Unfortunately we are a very small business and at present we do not ship outside the UK.
When will my order be sent?
Orders are usually despatched within 1-2 working days. Please note during busy periods (October - December) orders may be delayed by a couple of days. Orders taken after 3pm on a Friday, will be processed on Monday.
How do I know that my order has been received?
You will receive an automated email outlining your order. Please check that the delivery address is correct. If not please get in touch immediately and we can change it before your order despatched.
What payment methods do you take?
The website uses debit and visa card payments, and Paypal. We do not accept cheque or postal orders.
I have just noticed my delivery address is incorrect, can I change it?
Once the order has been processed and despatched we cannot change the address, however please email within the hour of ordering and we may be able to change it, if your order hasn't already been dispatched.
How much is postage?
Free delivery is included on all purchases made with Heavenly Treasures & Gems, using the standard Royal Mail postal service. Any items purchased will be sent directly from the warehouse, and we aim to despatch your order within 1-2 working days. Please note at busiest times (Oct-Dec) orders may take 3-4 working days to despatch.
Should you require next day delivery please get in touch with us using the Contact Us page, as this could be arranged at an additional cost.
How long will it take to receive?
UK orders should be delivered within 3-5 working days after despatch. Please bear in mind there may be a slight delay with Royal Mail especially during the current times, so please allow up to 10 working days for delivery.
Please note if you place an order after 3pm on a Friday, this will not be processed until Monday morning.